Refund and Returns Policy

This policy explains how requests related to digital HR & People materials are assessed and resolved. The catalog includes self-paced courses, editable templates, calculators, facilitation guides, interview kits, dashboards, and reference playbooks. Because delivery is instant and files can be copied, a physical return is not possible; instead, the focus is on restoring access, correcting defects, and ensuring the delivered item matches the description and intended outcome.

What Counts as a Product Issue
A product issue generally falls into one of these categories: corrupted or incomplete downloads; broken links or revoked access tokens; files that do not open in common tools; missing components explicitly listed on the product page; caption or transcript gaps that hinder use; formatting failures that prevent printing or high-contrast viewing; examples or formulas that do not compute as shown; or mismatches between the preview and the delivered variant. We also consider reasonable accessibility needs and localization constraints that materially affect usability.

How to Request Help
Open a support request from your order history and describe the problem in one or two sentences. Include the product title, your device and operating system, the application used to open the file, and any on-screen messages. If the issue occurs only in a managed environment, note relevant controls such as data-loss-prevention policies or restricted viewers.

Information We May Request
To reproduce the issue, a support specialist might ask for non-sensitive snippets such as the first rows of a spreadsheet filled with dummy values, a redacted page, a list of sheet names, the exact timestamp of a video segment, or a screenshot of an application setting. Do not share confidential employee information, client identities, or internal policy details; mask names, addresses, compensation numbers, or identifiers before sending evidence.

Resolution Options
Depending on the case, resolutions may include refreshed links, alternate file types, corrected archives, updated templates, supplemental worksheets, captioned or lower-bandwidth video files, or access to an equivalent module aligned to the stated learning objective. In appropriate scenarios, store credit can be provided toward a comparable digital item. The intent is to restore practical value so HR and people operations can continue without disruption.

Technical Readiness
Digital items are provided in standard formats such as PDF, PPTX, DOCX, XLSX, CSV and MP4. Some assets include embedded fonts, lightweight macros, or external data connections. Ensure your environment permits downloads, unzipping, and playback in these formats. Corporate content filters, antivirus tools, or strict browser extensions may block fonts or scripts; trying another browser, a private window, a different viewer, or a separate network often resolves access. When bandwidth is constrained, request alternative codecs or reduced-resolution files.

License and Acceptable Use
Purchases grant a non-transferable license for the individual or organization named on the order. Redistribution, resale, or public posting is not permitted. Classroom or team use is allowed within the seat count purchased. Screen recording for sharing is prohibited.

Professional Judgment and Context
These materials are instructional. They address people-operations practices such as hiring, onboarding, coaching, performance reviews, compensation frameworks, workforce planning, policy writing, and culture design. They supplement professional judgment and do not replace legal, financial, security, or medical advice. Apply local laws, collective agreements, and internal governance before adopting language or workflows.

Data Sensitivity
Example datasets and forms are illustrative. Do not upload or merge personal or confidential records into example files unless your environment is secured and permitted to process such data. If support requires a reproduction, provide sanitized artifacts only. When a workbook includes placeholders for employee data, substitute mock rows while troubleshooting.

Accessibility and Inclusive Design
Videos include captions and, where possible, transcripts. Templates ship with high-contrast and print-friendly variants. If you require a different format or accommodation—such as language localization, dyslexia-friendly typography, or keyboard-only navigation—describe the need and the relevant product title, and a functionally equivalent alternative will be offered whenever feasible.

Quality Assurance
Each release undergoes checks for file integrity, legibility, formula accuracy, and compatibility across common apps. Even so, software updates and security policies change. If you encounter regressions after a tool update, report the version and behavior observed so a corrected build can be prepared.

Security Considerations
Downloads are delivered via secure links. Assets never request administrative rights, install executables, or collect personal data. If your system flags a macro or external connection, review the documentation bundled with the asset; most macros are simple convenience scripts and can be disabled without breaking core content.

Examples of Resolved Cases
A customer could not open a workbook because a corporate antivirus stripped embedded fonts; the support team supplied a fallback font package and a PDF export with an editable companion sheet. Another user reported that a compensation model produced different totals in two spreadsheet apps; a patched version replaced volatile functions with compatible formulas and included a validation tab to confirm parity. In a third case, a facilitation deck appeared blank inside a browser viewer; a downloadable presentation file resolved the limitation.

What Is Not Covered
Preference changes after download—such as disliking a color palette, preferring a different slide style, or wanting a script in an unrelated domain—do not constitute a defect. The same applies to outcomes that depend on organizational constraints beyond the control of the materials, including policy approvals, procurement choices, or leadership priorities. However, feedback about clarity, breadth, and applicability is welcome and informs future updates.

Policy Updates
This policy may be revised to reflect new file types, accessibility standards, or compliance practices. The version published on the website is the operative reference.

Statement
The aim is simple: deliver HR & People resources that work. When format, access, or clarity gets in the way, support will partner with you to isolate the cause and provide a practical path forward—so your people-related decisions remain timely, consistent, and fair.

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